Refund policy

Refund & Return Policy

At HMishop, customer satisfaction is our top priority. We offer a 30-day return window, meaning you can request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unopened, and in original condition

  • Must include original packaging, tags, and proof of purchase

  • Used, damaged, or altered items are not eligible

⚠️ Due to hygiene and safety reasons, opened beauty and personal care products are non-returnable.

How to Request a Return

To start a return, contact us at:
📧 bilalzafar4951@gmail.com

Once approved, we will send:

  • Return authorization

  • Shipping label

  • Instructions for returning the product

📌 Returns sent without approval will not be accepted.

Return Address

📍 Sharjah, United Arab Emirates

Damaged, Defective, or Wrong Items

Inspect your order immediately upon delivery.
If the item is damaged, defective, or incorrect, contact us within 48 hours and we will resolve the issue promptly.

Non-Returnable Items

We do not accept returns on:

  • Opened beauty or skincare products

  • Sale or discounted items

  • Gift cards

  • Custom or personalized items

  • Hazardous or flammable goods

Exchanges

To exchange a product, return the original item and place a new order after approval.

European Union 14-Day Cooling-Off Period

Customers in the European Union may return or cancel orders within 14 days, provided items remain unused and in original packaging.

Refund Timeline

Approved refunds will be processed within 10 business days to the original payment method.
If 15 business days pass after approval, contact us at bilalzafar4951@gmail.com.

🚚 SHIPPING POLICY — HMishop (International Tone)

Processing Time: 1–3 business days
Delivery Time: 5–12 business days (depending on country)
Tracking: Provided on all orders
Custom Duties: Customer responsibility (if applicable)

We ship worldwide with secure packaging & tracked delivery.

🔒 PRIVACY POLICY — HMishop (Trust Builder)

We respect your privacy. Customer data is:

  • Never sold

  • Fully encrypted

  • Used only for order fulfillment & support

Secure checkout powered by trusted payment partners.

📜 TERMS & CONDITIONS — HMishop (Legal Ready)

By using HMishop, customers agree to:

  • Product usage responsibility

  • Fair purchase & return terms

  • Fraud protection policies

We reserve the right to cancel suspicious orders.

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